Returns & Exchanges
At Redragonshop, we stand behind our gaming gear and offer a 30-day return policy to ensure you are completely satisfied with your setup. If your equipment doesn't meet your expectations, we provide a streamlined process for returns and technical exchanges.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare Your Gear
Pack the item securely in its original packaging, including all cables, keycap pullers, manuals, and accessories that were included in the box.
Ship the Package
Affix the provided shipping label or use a traceable carrier to send the package to our designated warehouse address for inspection.
Receive Refund or Replacement
Once our technicians verify the item's condition, we will process your full refund to the original payment method or ship your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing